FAQ

1. ** What payment methods do you accept?

At Hella Hoodys, we accept various payment methods to ensure a convenient shopping experience for our customers. You can pay for your orders using major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

2. How can I track my order?

Once your order is processed and dispatched, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status and location of your shipment in real-time.

3. How do I return or exchange an item?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed instructions. Make sure to check our return policy to ensure your item is eligible for return or exchange.

4. What is your shipping policy?

We offer worldwide shipping to our customers. Shipping costs and delivery times may vary based on your location and the shipping method selected during checkout. For detailed information on our shipping policy, please visit our Shipping Information page.

5. Do you offer international shipping?

Yes, we do! We proudly ship our stylish T-shirts, hoodies, sweatshirts, and hats to customers around the world. Please note that international shipping costs and delivery times may vary based on the destination country. For more information, check our International Shipping page.

6. How can I contact your customer support?

If you have any questions, concerns, or issues, our customer support team is here to help. You can reach us by visiting our Contact Us page, where you can fill out a form with your inquiry. Alternatively, you can email us at support@hellahoodys.com. We aim to respond to all inquiries within 24 hours.

7. Can I change or cancel my order after it's placed?

We process orders quickly to ensure prompt delivery. If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is shipped, it cannot be canceled.

8. Are your products ethically sourced?

Yes, we are committed to ethical sourcing and responsible manufacturing practices. Our products are sourced from reputable suppliers who adhere to ethical and sustainable standards. We believe in providing high-quality, fashionable items while ensuring fair treatment for everyone involved in the production process.

9. Do you offer bulk or wholesale discounts?

Yes, we offer special discounts for bulk or wholesale orders. If you are interested in making a bulk purchase for your business or organization, please contact our sales team at sales@hellahoodys.com. They will be happy to assist you with pricing and order customization.